Integrating Atera with Third-Party Tools (Slack, Teams, Zoom, etc.)

Atera’s real power shines when it doesn’t work in isolation. With its growing list of integrations—ranging from communication hubs like Slack and Microsoft Teams to remote collaboration tools like Zoom—your IT workflows become faster, smarter, and more collaborative. This guide walks you through how to connect and make the most of these tools inside your Atera environment.

Key Takeaways

• Integrate Atera with communication tools like Slack and Microsoft Teams for real-time alerts and updates
• Use Zoom integration for seamless remote support sessions
• Leverage webhooks for customized third-party workflows
• Trigger tickets or alerts directly into external apps for faster collaboration
• Control integration behavior per site, technician, or use case

1. Why Integrate Third-Party Tools with Atera?

What it does: Extends Atera’s native capabilities into your broader ecosystem

Why you’ll love it: You get real-time updates where your teams already live—Slack channels, Teams chats, or Zoom calls—without constantly checking the Atera console.

• Cut response times with instant alert notifications in Slack or Teams
• Trigger remote sessions from inside alerts or tickets using Zoom
• Automatically log ticket activity or threshold events to your documentation platform

This isn’t just about convenience—it’s about streamlining how IT collaborates.

Want to see how third-party integrations can speed up your IT workflows? Share your details and get a customized integration readiness checklist. Click Here

2. Setting Up Slack Integration

What it does: Sends real-time alerts, ticket events, and automation results into your preferred Slack channels.

Where it lives: Admin > Data Management > Integrations

Steps:

1. Go to the Slack Integration tab in your admin settings
2. Authorize Atera to connect to your Slack workspace
3. Choose a default channel or create one (e.g., #it-alerts)
4. Configure what types of events should send notifications—critical alerts, automation results, ticket updates, etc.

5. Save and test with a live ticket or simulated alert

   
   
    

You can also create per-customer channel mappings if you're an MSP managing multiple clients.

3. Setting Up Microsoft Teams Integration

What it does: Works similarly to Slack but within the Microsoft Teams environment.

Steps:

1. Create a new incoming webhook in your desired Teams channel
2. Copy the webhook URL
3. In Atera, go to Admin > Integrations > Webhooks
4. Paste the Teams webhook URL and define the payload you want (alerts, scripts, tickets)
5. Test with a sample event

This works well for organizations standardized on Microsoft 365 and Teams as their central communication platform.

4. Native Remote Sessions: Splashtop & AnyDesk

What it does: Launch remote-access sessions directly from tickets or device views using Splashtop or AnyDesk.
Where it lives: Ticket view or Devices list → Remote Session dropdown

How to use:

1. Open a ticket or select a device in Atera.
2. Click the Remote Session icon and choose Splashtop or AnyDesk.

3. The remote-access tool launches automatically, connecting you to the endpoint.

   
   
   

    

Note: Ensure the Splashtop/AnyDesk agents are installed on target machines for seamless connectivity.

5. Webhooks for Custom Integrations

What it does: Lets you push Atera events into any other system—project management, CRM, documentation tools, or incident response platforms.

Where it lives: Admin > Integrations > Webhooks

Use cases:

• Trigger a Jira issue when a high-priority ticket is opened
• Send alert data to a security SIEM or logging platform
• Post patch automation results to a shared Confluence page

You control the payload structure, headers, and which events trigger each webhook.

Note: This feature is available for Atera Enterprise users and design partners.

Thinking about scaling beyond basic integrations? Share your details and we’ll map out the best-fit automation paths for your IT stack. Click Here

6. Pro Tips for Managing Integrations Effectively

• Use role-based filtering to ensure only relevant notifications go to each team
• Segment alerts and events by severity to avoid noise
• Periodically audit webhook logs to confirm delivery and make updates as systems evolve
• Maintain naming conventions (e.g., atera-to-slack-critical-alerts) to easily identify integration flows
• Document all integrations internally for business continuity and onboarding

Ready to Supercharge Your IT Stack?

Integrations are where automation, speed, and context come together. Start small—connect Slack or Teams, test a Zoom flow—and then evolve toward custom workflows using webhooks. You’ll transform Atera from a platform into the control center for your IT operations.

Ready to integrate Atera with Slack, Teams, Zoom, and more? Book a Free consultation with our experts and explore what fits your IT stack best. Schedule Now

FAQ 

1. What permissions are required to configure third-party integrations in Atera?

You need Admin-level access to set up and manage integrations under Admin > Data Management > Integrations, including Slack, Microsoft Teams, Zoom, and Webhooks.

2. Can I filter what notifications are sent to Slack or Microsoft Teams from Atera?

Yes. Atera allows you to select specific event types (e.g., critical alerts, automation results, ticket updates) for each integration. This helps reduce noise and ensures relevant info reaches the right teams.

3. Is there a limit to how many webhooks I can add in Atera?

Atera does not enforce a fixed limit on webhooks. However, keep in mind:

• External API rate limits may apply
• Managing many webhooks may increase overhead
• Clear documentation and naming help maintain clarity across integrations

4. How do I handle integration errors or webhook delivery failures in Atera?

Go to Admin > Integrations > Webhooks > Logs to:

• Check the delivery status of webhook calls
• View error messages
• Retry failed events or adjust payload configurations

Webhook logs give full visibility into delivery performance.

5. Can I connect multiple Slack workspaces or Microsoft Teams channels in Atera?

Yes. You can configure separate integrations for each workspace or Teams channel. This is especially useful for MSPs managing multiple clients or internal teams.

6. Are Atera’s integrations secure? How is data protected?

Yes. Atera uses OAuth 2.0 for authentication with Slack and Teams, and HTTPS with custom headers for webhooks. This ensures all data transfers are encrypted and secure.

7. How do I send Atera alerts or tickets into Slack or Teams channels?

To send alerts to Slack:

1. Go to Admin > Integrations > Slack
2. Authorize Atera to access your workspace
3. Choose channels and event types

For Teams:

1. Create a Teams incoming webhook
2. Paste the URL in Admin > Webhooks
3. Define the payload and test

8. Can I launch remote sessions with Zoom or other tools from within Atera?

Yes. Atera natively supports Zoom, Splashtop, and AnyDesk.

• Go to a ticket or device
• Click Remote Session
• Select the tool and connect instantly

Make sure the remote agent (e.g., Splashtop Streamer) is installed on the endpoint.

9. What can I automate using Atera webhooks?

Webhooks allow you to push Atera events into tools like:

• Jira (e.g., open a Jira issue when a critical ticket is created)
• Confluence (e.g., log automation results)
• SIEM tools (e.g., forward alerts for security response)

You control the payload, triggers, and headers to fit any workflow.

10. How should I manage integration scale and avoid overload?

Follow these best practices:

• Use role-based filters for targeted alerts
• Segment by severity and use case
• Audit webhook logs regularly
• Keep naming conventions consistent (e.g., atera-to-teams-alerts)
• Document your integrations for continuity