10 Hidden Features in Atera You Probably Didn’t Know About

Even for seasoned Atera users, the platform hides powerful capabilities beyond the obvious monitoring, ticketing, and scripting tools. Unlocking these “hidden” features can shave hours off routine tasks, boost your team’s productivity, and uncover new ways to secure and streamline your environment. In this post, we’ll reveal ten lesser-known Atera features—each fully supported by Atera’s official 2024 Release Notes—that you can start using today.

Key Takeaways

• Automate based on each device’s local time zone for truly global schedules 
• Preview attachments inline on Site and Customer pages without downloads 
• Enforce attended vs. unattended remote sessions in Splashtop security settings 
• Set technician availability toggles and smarter auto-assignment rules 
• Queue automations to run when offline agents come back online 
• Add holidays to business hours for accurate SLA calculations 
• Deactivate users/contacts to preserve audit trails without new ticket noise 
• Leverage AI-generated OID thresholds from plain-English prompts 
• Select all devices, even those not displayed (no more multi-page clicks) 
• Use inline script comments to auto-generate code with AI Copilot within the editor 

1. Automate by Local Device Time Zone

What it does: Allows automation profiles to execute based on each device’s own time zone rather than your centralized console time.

Why you’ll love it: If your endpoints span multiple regions, you can schedule patches, reboots, and scans at 2 AM local time—no more manual time calculations or off-hours disruptions. 

2. Inline Attachment Previews

What it does: Hover over attachments on the Site or Customer page to see a quick preview—no need to download or open in another window.

Why you’ll love it: Quickly verify screenshots, logs, or documents without breaking your workflow. 

3. Enforce Attended vs. Unattended Splashtop Sessions

What it does: Configure Splashtop security so sessions require technician confirmation (attended) or run without prompts (unattended), and set password policies per connection.

Why you’ll love it: Strike the right balance between security and convenience for different device types or user groups. 
 

4. Technician Availability & Smarter Auto-Assignment

What it does: Toggle individual technician availability and let Atera’s auto-assignment logic route tickets only to “on-shift” team members.

Why you’ll love it: Prevent after-hours ticket floods and ensure the right person always gets the right ticket—no manual reassignment needed. support.atera.com

Job-to-Be-Done: Imagine you manage 8 techs across three shifts. With availability toggles, “night owl” engineers see only overnight tickets, while daytime staff aren’t disturbed after hours.

5. Offline Agent Execution Queue

What it does: Profile-level automations automatically run when a device that was offline comes back online.

Why you’ll love it: Never miss a scheduled script or patch just because an endpoint was offline—Atera queues and executes as soon as connectivity returns.


 

6. Holiday Support in Business Hours

What it does: Add custom holidays to your Business Hours settings so SLAs and escalations pause on non-working days.

Why you’ll love it: Accurately track response and resolution times without manual calendar fudges—critical for ISOs and compliance auditing. 
 

7. Deactivate Users & Contacts (Grid Preservation)

What it does: Deactivate rather than delete users or contacts—preserves their historical tickets, time entries, and audit logs while preventing new ticket assignments.

Why you’ll love it: Maintain full compliance and traceability without orphaned or misleading records in your system. 

8. AI-Generated OID Thresholds

What it does: In the Monitoring Profiles UI, type in plain English (e.g., “CPU > 80% for 5 minutes”), and AI suggests exact OID values and threshold settings.

Why you’ll love it: No more hunting through MIB files—get precise SNMP OIDs and thresholds with a few keystrokes. 

9. “Select All” Devices on Any Page

What it does: One-click selection of every device in the grid—even those on other pages or behind filters.

Why you’ll love it: Bulk actions just got truly bulk—no more clicking through paginated lists when you need to reboot or patch everything.

 

10. Inline Script Comments for AI Copilot

What it does: Add comments (prefixed with #) inside the script editor, and AI Copilot will generate the corresponding code below.

Why you’ll love it: Rapidly prototype or document scripts by writing human-friendly instructions that auto-convert into executable code. 

 

Ready to Explore These Hidden Gems?

Head to your Atera console today and start leveraging these little-known features to turbocharge your IT ops. You’ll wonder how you ever managed without them.
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FAQ Summary

1. Can I automate tasks in Atera by each device’s local time zone?

Yes. Atera’s automation profiles include a setting to run based on the local time of each device, ensuring scripts and patches trigger at the right hour regardless of geographic location.
 

2. Do inline attachment previews work on both Site and Customer pages in Atera?

Yes. You can hover over attachments on either Site or Customer pages to preview images, logs, or PDFs instantly—no download required.

3. How do I queue automations for devices that are offline in Atera?

Enable the setting “Queue executions when offline agents return” in your Automation Profile. Atera will automatically run the task once the agent is back online.

4. Will adding holidays in Atera pause SLA tracking?

Yes. You can add holidays under Business Hours settings, and SLA timers will automatically pause during non-working days, ensuring accurate compliance reporting.

5. How do I reactivate a deactivated user or contact in Atera?

Go to:
Sites > [Select Site] > Users Tab > [Select Deactivated User] > Activate
Click "Activate User" in the left panel under Client Information to restore their account and re-enable ticket assignments.

6. Can I enforce attended vs. unattended Splashtop sessions in Atera?

Yes. Atera allows configuration of Splashtop session security, including requiring technician approval (attended) or allowing unattended access. You can also enforce password policies for added control.

7. Can AI Copilot generate code from comments in the script editor?

Yes. When using the Atera script editor, adding comments prefixed with # will prompt AI Copilot to auto-generate code based on your description, helping speed up scripting and documentation.

8. How can I bulk select all devices in Atera across multiple pages?

Use the “Select All” checkbox at the top of any device list. It will include all matching devices, even those on other pages or behind filters—ideal for mass actions like reboot or patching.

9. What does “Deactivate User” in Atera actually do?

Deactivating a user preserves all historical data (tickets, time entries, audit logs) while preventing new ticket assignments or user logins. This is key for compliance and accurate reporting without deleting records.

10. How does Atera help set SNMP OID thresholds using plain English?

In Monitoring Profiles, you can type phrases like “Disk usage > 90% for 10 minutes”, and Atera’s AI will suggest the correct OID and threshold settings, eliminating the need to manually search MIBs.