Lost Device? How Miradore Handles Remote Lock, Wipe & Location

Introduction

In today's mobile-first world, the risk of devices being lost or stolen is a significant concern for organizations. Such incidents can lead to unauthorized access to sensitive data, potential data breaches, and compliance issues. Therefore, it's imperative for IT administrators to have robust tools to manage and mitigate these risks.

Miradore provides a comprehensive suite of features to address these challenges. Through its platform, administrators can remotely lock, wipe, and locate devices, ensuring that even if a device is lost or stolen, organizational data remains secure.

Key Takeaways

• Remotely lock devices to prevent unauthorized access.
• Selective wipe removes only corporate data; full wipe resets fully managed devices.
• Device location tracking is available on supported devices.
• All remote actions are logged for compliance and audit readiness.

Remote Lock

The remote lock feature allows administrators to secure a device remotely, ensuring that unauthorized users cannot access its contents.

• Supported Platforms: iOS, Android, and Windows devices.
• Functionality: When a device is locked remotely, it requires the user to enter the correct passcode to regain access.
• Use Cases: Ideal for situations where a device is misplaced but expected to be recovered.

Unlocking a Remotely Locked Device:

• iOS and Android: Users can unlock the device by entering their device passcode.
• macOS: Devices can be unlocked using the Lock device PIN code provided in Miradore.

Remote Wipe

Miradore offers two types of wipe actions to ensure data security:

Selective Wipe:

• Functionality: Removes only corporate data and configurations, leaving personal data intact.
• Ideal For: Bring Your Own Device (BYOD) scenarios where personal privacy is a concern.

Full Wipe / Factory Reset:

• Functionality: Erases all data on the device and restores it to factory settings.
• Supported Platforms: Fully managed Android and Windows devices.
• Note: After a full wipe, the device must be re-enrolled in Miradore to be managed again.

Locate Device

For supported devices, Miradore provides the ability to track the device's location:

• Supported Platforms: iOS and Android devices.
• Functionality: Displays the last known location of the device on a map.
• Requirements: Device must have location services enabled and appropriate permissions granted.

Audit Logging

Miradore ensures transparency and accountability by logging all remote actions:

• Logged Actions: Lock, wipe, and locate commands.
• Logged Information: Date and time of the action, administrator details, device information, and action status.
• Accessing Logs: Logs can be viewed in the Action Log section of the device's page or through the Management > Action log menu.

Real-World Example

Consider a scenario where an employee misplaces their company-issued Android tablet during a business trip:

1. Immediate Action: The IT administrator remotely locks the device to prevent unauthorized access.
2. Location Tracking: The administrator checks the device's last known location to determine its whereabouts.
3. Data Security: Unable to recover the device promptly, the administrator performs a full wipe to ensure no sensitive data remains on the device.
4. Post-Incident: The employee is instructed to re-enroll a new device into Miradore, ensuring continuity of operations.

This approach demonstrates how Miradore's features can be effectively utilized to manage lost or stolen devices while maintaining data security.

Next Steps

To further enhance your organization's device security posture:

• Regularly Review Device Policies: Ensure that all devices adhere to the organization's security policies.
• Educate Employees: Provide training on the importance of device security and the steps to take if a device is lost or stolen.
• Utilize Miradore's Features: Leverage the full range of Miradore's device management capabilities to proactively manage and secure devices.

Want to see how Miradore’s remote lock, wipe, and locate features work in real time? Schedule a Free session with our experts.

FAQs

Can I lock a device remotely if it is offline?

Yes. The lock command will execute automatically when the device comes online.

Does selective wipe remove personal data?

No. It only removes corporate apps, settings, and data while leaving personal files intact.

Is full wipe available on all device types?

No. Full wipe is supported on fully managed Android and Windows devices.

Can I locate devices without GPS enabled?

Location tracking requires location services; without it, only the last known connection point may be available.

Are all remote actions logged for audit purposes?

Yes. Every lock, wipe, or locate action is recorded with administrator details, device information, and timestamps.

Can I recover a device after a full wipe?

No. A full wipe restores factory settings and removes all data. Recovery is not possible, so this should only be used for unrecoverable or retired devices.

How do remote actions affect BYOD devices?

Selective wipe ensures personal data remains untouched while corporate apps and profiles are removed, preserving employee privacy.

Can I delegate remote management to specific admins?

Yes. Role-based access control allows assigning permissions so only authorized administrators can execute remote commands.